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VOXEN SPP

Patient requests, owners, and deadlines, under control

Registers patient requests, assigns owners, tracks deadlines, and keeps a history of the Patient Support Service's decisions.

Why not spreadsheets

SPP is a process, not a complaint list

In spreadsheets and messengers, a request has no owner, deadline, or history. It surfaces only after the patient has already escalated, with nothing to show what was done.

In VOXEN, every request is a card with a category, deadline, status, and full action history.

  • Illustration: a single owner assigned to the requestHas an ownerEvery request has a specific owner, not a shared folder.
  • Illustration: request processing deadlineHas a deadlineThe deadline is set automatically and visible to everyone.
  • Illustration: action history for a requestHas a historyThe card shows who did what, and when.
How a request works

From registration to resolution

Request No. 0341New
Service quality

The patient didn't receive their test results by the promised date and reached out again.

Owner
unassigned
Processing deadline
not set
Step 1 of 4 · Registration and categoryHistory
  • Request registered22.07 · 10:14
  • Owner assignedpending
  • Deadline setpending
Request No. 0341In progress
Service quality

The patient didn't receive their test results by the promised date and reached out again.

Owner
Aigerim N. · SPP
Processing deadline
by 26.07
Step 2 of 4 · Owner and deadlineHistory
  • Request registered22.07 · 10:14
  • Owner assigned22.07 · 10:41
  • Deadline set22.07 · 10:41
Request No. 0341Escalated
Service quality

The patient didn't receive their test results by the promised date and reached out again.

Owner
Aigerim N. · SPP
Processing deadline
by 26.07
Step 3 of 4 · Status and escalationHistory
  • Picked up23.07 · 09:20
  • Awaiting clinic response24.07 · 15:02
  • Deadline at risk, escalated25.07 · 08:00
Request No. 0341Closed
Service quality

The patient didn't receive their test results by the promised date and reached out again.

Owner
Aigerim N. · SPP
Processing deadline
closed 25.07
Step 4 of 4 · Resolution and historyHistory
  • Resolution agreed25.07 · 11:30
  • Patient notified25.07 · 12:05
  • Request closed25.07 · 12:06
Standalone or together

SPP works on its own

SPP works without Call Center too. Requests are logged manually or from calls to the support line.

When both products are connected, they run on one platform with separate roles and permissions.

We'll show you SPP on your own requests

We'll walk through how requests get logged, who's responsible, and how deadlines are tracked.

Request a demo