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Implementation

One team is accountable for the launch

The VOXEN team handles it: platform and telephony setup, equipment supply, launch, and support.

How the launch works

How the launch works

The VOXEN team is accountable for the outcome. We coordinate platform and telephony setup, equipment supply, launch, and ongoing support.

Step 1We studyThe clinic's workflows, telephony, number of agents, and how requests are currently handled.
Step 2We configureYour account, telephony, equipment, queues, and roles, tailored to your structure.
Step 3We onboard and trainWe add staff and walk through standard scenarios for each role individually.
Step 4We launch and supportPilot launch, adjustments based on feedback, and technical support.
Areas of responsibility

What we handle and what the clinic needs to provide

VOXEN team

  • platform and telephony setup
  • equipment supply and connection
  • creating users, queues, and categories
  • staff training
  • pilot support and ongoing help

Clinic

  • a point of contact at the clinic
  • information about workflows and structure
  • list of staff and roles
  • access to premises for equipment installation
  • the team's participation in training

The launch timeline is set after assessing telephony, the number of agents, and the clinic's workflows. We configure not just access to the software, but also telephony, equipment, roles, queues, and the SPP workflow itself.

Frequently asked about the launch

What clinics ask before implementation

No. Setup happens in stages without interrupting the clinic's work. The telephony switchover is agreed in advance and done during the least busy time.

Let's talk about the launch at your clinic

We'll walk you through timelines, equipment, and what we'll need from you at each stage.

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