VOXEN products
Two products, standalone or together
Call Center runs the clinic's phone operations, SPP handles patient requests. Connect one product or both on the VOXEN platform.
Two products
What each product does
VOXEN Call Center
- Queues and working hours
- Missed calls
- Call recordings and reporting
- Real-time agent statuses
- Inbound and outbound calls
SPP support desk
- Action history for every request
- Assigning an owner and an automatic processing deadline
- Deadline tracking and escalation
- Processing statuses
- Request registration and category
One clinic, different roles
Call Center + SPP
Both products on one platform
Call Center + SPP isn't a third product — it's both on one platform: one clinic setup with separate roles for each product.
Phone operations and patient requests stay separate processes, each with its own staff, permissions, and reporting.
Table
Feature comparison
What each product can do, and what you get by connecting both.
| Feature | Call Center | SPP | Together |
|---|---|---|---|
| Calls and queues | есть | есть | есть |
| Agent statuses | есть | есть | есть |
| Call recordings | есть | есть | есть |
| Requests, owners, and deadlines | нет | есть | есть |
| Request escalation | нет | есть | есть |
| Reports and CSV/Excel export | есть | есть | есть |
Call Center
- Calls and queues — yes
- Agent statuses — yes
- Call recordings — yes
- Requests, owners, and deadlines — no
- Request escalation — no
- Reports and CSV/Excel export — yes
SPP
- Calls and queues — yes
- Agent statuses — yes
- Call recordings — yes
- Requests, owners, and deadlines — yes
- Request escalation — yes
- Reports and CSV/Excel export — yes
Together
- Calls and queues — yes
- Agent statuses — yes
- Call recordings — yes
- Requests, owners, and deadlines — yes
- Request escalation — yes
- Reports and CSV/Excel export — yes
Not sure which product you need?
We'll look at your workflows and tell you whether Call Center is enough or you need SPP too.