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Call centre and patient support service for clinics in Kazakhstan

Platform for clinics

Call centre and patient support service
with turnkey launch

Request a demoHow it works

Data stored in Kazakhstan · Astana Hub member · We implement it ourselves

Calls and cases

A call is only the beginning of working with a patient

Calls, cases and patient follow-up live in separate systems. Deadlines and owners get lost between them.

  • Call
  • Phone
  • Messengers
  • Spreadsheets
  • Paper logs
  • Analytics
  • Third-party software
  • Email
  • VOXENOne platformCalls, cases and history in a single feed
  • Phone
  • Messengers
  • Spreadsheets
  • Paper logs
  • Analytics
  • Third-party software
  • Email
VOXEN · one platform

Calls, cases and history gathered into a single feed.

Three configurations

Two products work separately or together

Call Center and СПП can be enabled separately or together. Choose a configuration and we will show you how it works.

  • Call Center

    Call handling and routing, queues, agent statuses, call recordings.

  • СПП

    Patient cases: category, owner, deadline, escalation, history.

  • VOXEN Suite

    Both products in one environment: shared reporting, unified roles and access rights.

VOXEN at work

One call leads to a result

What happens to a case from the first call through to closing.

Product: Call Center

Call Center supervisorSees the shift in real time

More than just software

One team is responsible for the launch

The VOXEN team is accountable for the result. We coordinate platform and telephony setup, equipment delivery, launch and ongoing support.

  • Source code symbolWe build the product ourselvesWe answer for quality directly, with no intermediaries
  • Settings gearWe set up the system and telephonyQueues, roles, categories and deadlines tailored to your clinic
  • Stack of books and a graduation capWe train your teamWorkspaces for agents, specialists and managers
  • Support headset with a shieldWe support you after launchTechnical maintenance and further development of the system

What implementation includes

  • VOXEN software
  • Connecting the clinic to the platform
  • Telephony setup
  • Handsets and SIM cards
  • SIP equipment
  • Setting up users and queues
  • Team training
  • Support after launch

We set the timeline after reviewing your telephony, agents and processes. We configure not only the software, but also telephony, equipment, roles, queues and the way СПП works.

Discuss implementationHow implementation works
Security and data

Patient data and access control

Access is segregated at both the application and the database level: between clinics, between products and between roles inside a clinic.

Everyone sees only their own

Data access is segregated at the application and database level. Staff of one clinic cannot see another clinic’s data.

  • Segregation between clinics
  • Role-based access
  • Call Center and СПП are separated
More about security
Everyone sees only their own

Data access is segregated at the application and database level. Staff of one clinic cannot see another clinic’s data.

  • Segregation between clinics
  • Role-based access
  • Call Center and СПП are separated
More about security
Frequently asked questions

Fair questions

Answers to the questions clinics ask before launching.

Yes. The products work separately, and together they form a single environment for handling patient cases.

See VOXEN running on your own processes

We will show you the platform on your clinic: your queues, your cases, your roles.

Request a demo